FAQ - Skin Vision index

Using Skin Vision™

Common questions about using the device

We recommend using the device once a day for optimal results. Regular use allows you to track daily changes in your skin’s condition and make adjustments as needed. You can also use it more frequently if you want to track specific changes or skin treatments.

By touching various parts of your face, you’ll get detailed data for each area, helping you make informed decisions to keep your skin balanced and healthy.

Each of the four parameters is critical to maintaining healthy, youthful skin. Regular monitoring helps you detect skin issues early, adjust your skincare routine, and ensure your skin stays healthy and glowing.

Yes, the Skin Vision™ device is suitable for all skin types—dry, oily, combination, and sensitive skin. It provides valuable insights into your skin’s unique needs, regardless of your skin type, helping you choose the best products for your individual skin condition.

For the most accurate readings, we recommend using the device on clean, makeup-free skin. This ensures the sensors can fully interact with your skin’s natural surface.

The Skin Vision™ device provides results within 5-10 seconds. The readings are displayed instantly on the screen. The device uses advanced sensors and algorithms to analyse your skin’s condition.

The device is completely safe to use. It’s designed with gentle, non-invasive sensors that do not harm the skin. It’s suitable for all skin types, including sensitive skin, and has been clinically tested to ensure both safety and accuracy. You can use it daily without any risk of irritation or damage to your skin.

While the device is optimised for facial skin, it can also be used on other areas like your neck or hands. However, the most accurate readings will be on your face.

Yes, the device comes with a USB-C charging cable. A full charge usually lasts up to 30 days, making it convenient for daily skincare routines.

To clean the device, simply wipe the sensor with a soft cloth after each use. Avoid using harsh chemicals or submerging the device in water.

Package & Delivery

Common questions about shipping and returns

Every package includes the Skin Vision™ device, a USB-C charging cable, a user guide, a results tracking sheet, a personalised skincare guide, and a special gift.

Yes, we offer a 3-year warranty on all devices. If you encounter any defects or issues within this period, we’ll be happy to provide a replacement.

We offer a 90-day money-back guarantee. If you’re not completely satisfied with your device, you can return it for a full refund, no questions asked.

We offer free shipping on all U.S. orders. Orders are shipped within 1-2 business days, and delivery typically takes 1-3 business days, depending on your location.

Currently, we only ship within the United Kingdom. We are working on expanding our shipping options in the future.

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